Returns & Exchanges Policies

We want you to enjoy your shopping experience and be completely satisfied with your purchase.

So here are a few points to consider for a smooth return/exchange process:

1. Package Inspection Upon Delivery

• You can check your order while the courier is still present.
• You may choose to accept the order, partially accept it, or reject it entirely.
• Delivery fees will apply in all cases.

2. Exchanges

• Exchange requests must be made within 14 days of receiving your order.
• Items must be in their original condition and unused.
• Delivery fees will be applied (double fees apply to government areas).
• Please send your request to: Basmakhaterdesigns@outlook.com
• Kindly allow 48–72 hours for our specialist team to respond and assist you.

3. Refunds

• Refund requests must also be made within 14 days of receiving your order.
• Items must be in their original condition and unused.
• Delivery fees will be applied (double fees apply to government areas).
• Please send your request to: Basmakhaterdesigns@outlook.com
• Kindly allow 48–72 hours for our specialist team to respond and assist you.
• Refunds will be processed within 7 working days after we receive the item.