Returns & Exchanges Policies

We want you to enjoy your shopping experience and be completely satisfied with your purchase.

So here are a few points to consider for a smooth return/exchange process:

• Sale Policy !

  
  

  Items sold during a sale are NOT Eligible for Exchange or Refund.
  You can try the items at your doorstep first (while the courier is till there) if not suitable you can give it back to the courier along with paying the delivery fees.
  
  We appreciate your cooperation with us in applying this policy as no exceptions will be made, thus make sure to receive the order by your self !
  
  
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  Outside the Sale Period :

1. Package Inspection Upon Delivery

• You can check your order while the courier is still present.
• You may choose to accept the order, partially accept it, or reject it entirely.
• Delivery fees will apply in all cases.
• If you need a special packaging (Ex: for a Gift), please contact us through instagram with your order number so we can assist you further.

2. Exchanges

• Exchange requests must be made within 14 days of receiving your order.
• Items must be in their original condition and unused.
• Delivery fees will be applied (double fees apply to government areas).
• Please send your request to: Basmakhaterdesigns@outlook.com
• Kindly allow 48–72 hours for our specialist team to respond and assist you.

3. Refunds

• Refund requests must be made within 7 days of receiving your order.
• Items must be in their original condition and unused.
• Delivery fees will be applied (double fees apply to government areas).
• Please send your request to: Basmakhaterdesigns@outlook.com
• Kindly allow 48–72 hours for our specialist team to respond and assist you.
• Refunds will be processed only after we receive the item and suspect them.